![]() ![]() When I reached out to the sales man he would not connect with me by phone to discuss our issues, instead he would respond by email only. They system did not integrate with our existing systems in a way that it was originally portrayed. This left out employee in tears most days. As a result of this it was hard to get any assistance in the step up process. Had originally signed up as the program would allow us to download our catalog to the system, and make is easier to quote. They clearly do not stand behind there product or service, and would rather take money from a small company and move onto the next sucker. ![]() They refused to provide a refund on a system we never used. I can't think of any cons off the top of my head.Ĭomments: No accountability with this company. That I didn't switch to RB controls sooner. It's refreshing, the customer service is second to nobody. Instead of just fixing the problem for you, they take the time to show you how to fix it or make any adjustments you need and they aren't bothered to help. I've had to call tech support numerous times asking for help. What's nice is when you need help, RB is there to help you. I attach liner drawings, safety cover drawings, etc to make it easy to reorder when the time comes around. One feature that is nice is the ability to attach photos to customers in their file. To simply say it, RB is just better in every way. I used another POS system last year and I had to switch to RB controls before my contract was up with the other system (I still have 1 year remaining on that contract). ![]() Comments: I can bill customers out so much easier, inventory management is simple, I can focus more time on service calls and generating money rather than deal with a POS system that takes forever to get things done. ![]()
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